One of the most important aspects of customer service is learning how to communicate effectively with our Courts and customers. Communication skills include listening, speaking, writing, and non-verbal cues. With this in mind all our team attended a refresher course in September and benefitted from being given the time to focus on such an important aspect of our work.

Do speak to your Services Manager if you would like us to organise the same training for your staff.

Over the coming months your Court Managers will be invited to attend training sessions on our new staff management system and bespoke customer relationship management system. Both systems are designed to support your managers in their roles, providing a more efficient way of working and reducing the time spent on administration.